Managing your subscription

Subscriptions are managed per workspace by the workspace owner. To open the billing page, click your avatar (profile icon) at the bottom left of the sidebar and select Billing.

Upgrading from Free to Team or Business

Open Billing from your avatar menu.
Choose Team or Business.
On Team, choose how many seats you need. Remember that the owner’s seat counts too: for yourself and two colleagues, choose 3 seats.
Check your billing details and enter your VAT ID if you buy as a business.
Pay with PayPal or a credit or debit card. See Payment methods.

The new plan is active as soon as the payment is confirmed, and you can start inviting people right away.

Buying and removing seats

You can change the number of seats at any time on the Billing page.

Buying seats: PayPal may ask you to confirm the change. New seats can be used right away. They are billed from your next billing date, because PayPal does not prorate partial months.
Removing seats: removed seats are no longer billed from your next billing date. If a seat is still used by someone, cancel that member’s seat instead.

Each Team seat adds 500 MB of storage to the workspace, and each extra Business seat adds 500 MB on top of the included 1 TB. If you remove seats, the storage limit goes down accordingly. See Usage and storage.

Cancelling a member’s seat

If someone leaves your team, you can cancel their seat on the Billing page.

The member loses access to the workspace immediately.
Both you and the member receive an email about the change.
The number of billed seats drops from your next billing date.

The content the member created in the workspace (documents, issues, messages and files) stays in the workspace.

Cancelling your subscription

To cancel, open Billing and select Cancel subscription.

You keep full access until the end of the period you have already paid for.
After that, the workspace falls back to the limits of the Free plan: only the owner, no invites and 200 MB of storage. Your data is not deleted automatically.
No login at hand? Use Cancel contracts here on our website; you get an e-mail confirmation right away.

Changed your mind? PayPal cannot reactivate a cancelled subscription. Once the paid period has ended, choose a plan again on the Billing page; until then the workspace keeps working as before.

Billing details and VAT ID

On the Billing page you can enter the details that appear on your invoices:

company or full name
billing address and country
VAT ID (for businesses)

Businesses in another EU country with a valid VAT ID are invoiced without VAT (reverse charge). Customers in Germany pay 19 % VAT, consumers in other EU countries pay the VAT rate of their country, and customers outside the EU pay no VAT. Changes to your billing details apply to future invoices. See Prices and VAT.

Invoices

You receive an invoice for every payment. Invoices are emailed to you, and you can download them at any time under Billing → Invoices.

If you need a correction on an invoice, write to info@kotova.io with the invoice number.