Payment issues
Sometimes a payment fails, for example because a card has expired or a PayPal account has no valid funding source. If that happens, ZeroDesk gives you time to fix it before anything changes for your team.
What happens when a payment fails
| When | What happens |
|---|---|
| Immediately | A banner appears in the workspace and the workspace owner receives an email. Everything keeps working. |
| After 7 days | Uploads and invites are paused. Members can still open the workspace and keep working with existing content. |
| After 30 days | Only the owner can open the workspace, so that they can settle the payment. |
Your data is never deleted automatically. As soon as the payment has gone through, all restrictions are lifted.
How to fix a failed payment
- Check your payment method in PayPal: make sure your card hasn’t expired and your PayPal account has a valid card or bank account.
- Open Billing from your avatar menu (the profile icon at the bottom left of the sidebar) and follow the instructions to settle the open payment.
- Once the payment is confirmed, the banner disappears and everything works as before.
Need help?
If you can’t settle the payment, or you think a payment failed by mistake, contact us. We’ll find a solution together.
- Email: info@kotova.io
- Telegram: @kotova_io
Please include the name of your workspace.