Support
These docs cover the main features and concepts of ZeroDesk. If you can’t find what you’re looking for, or something doesn’t work as expected, our team is happy to help.
Contact us
- Email: info@kotova.io
- Telegram: @kotova_io
ZeroDesk is operated by Kotova GmbH, and support for ZeroDesk runs through these Kotova channels. There is no separate ZeroDesk support mailbox.
To help us answer quickly, please include:
- the name of your workspace (or its address in the browser),
- what you were trying to do and what happened instead,
- screenshots or a short screen recording, if possible.
Billing questions
For questions about plans, seats, invoices, VAT or payments, first check Plans & billing. If your question isn’t answered there, email info@kotova.io from the address of the workspace owner and include the workspace name. If a payment failed, see Payment issues.
Feature requests and feedback
Missing a feature, or found something in these docs that is unclear or out of date? Let us know by email or on Telegram. Your feedback helps us decide what to improve next.